SHOP GUIDE
■Payment Methods
①Credit cards
The following credit cards are accepted
VISA / Master / Amex
The amount will be automatically debited from the designated account in accordance with the membership agreement of each credit card company. For details on withdrawals, please contact each card issuer directly.
(2) Express Checkout
The following payment services are currently available
Shoppay / PayPal / Google Pay
*Log in with your payment service account and you can make purchases easily and smoothly with one click using your registered shipping address and credit card, prepaid card, or debit card information. There is no need to enter new information. Once you have added items to your cart, click the button for your preferred payment service from the cart screen to proceed.
■Shipping Rates
Free shipping on all orders.
■Duty and VAT
Customs duties and VAT are set by the customs authorities of the country or region where the goods were purchased and are based on the country of manufacture and the goods. The classification determines the amount of customs duty.
The amount paid at the time of purchase does not include local customs duties and VAT. These may or may not be imposed at the discretion of the local customs authorities.
If you have any questions, please feel free to contact the relevant tax authorities in your country.
■Delivery Time
In-stock items are usually delivered within 14-14 days after payment is received. During peak season, please allow up to 3 weeks. We will notify you by e-mail when your order is ready to be shipped.
We take the utmost care in managing our inventory, but due to the lead time required for the information to be reflected, the actual number of items in stock may differ. We will contact you in the unlikely event that an item is out of stock.
■How to Order
Click the "Add to Cart" button on the product page you wish to purchase.
Please check the contents of your cart, including product specifications and quantity.
Click [Proceed to Purchase] or your preferred payment service (ShopPay, PayPal, Google Pay) button.
Enter your name, shipping address, shipping method, and payment method.
Click the "Pay Now" button.
A copy of your order will be automatically sent to your registered email address.
You will receive a notification e-mail when the product is ready to be shipped.
The goods will arrive within 14 days from the day after your order is placed.
*Please set up your e-mail settings so that you can receive automatic e-mail notifying you of the contents of your order and the shipment of the products from the address "info@tokyoclothes.store". If you do not receive these e-mails, please contact us from CONTACT.
■Cancellation
We do not accept cancellations, returns, or exchanges for any reason.
■Returns/Exchanges
If you wish to return or exchange an item, please contact us after reading the following notes.
-In the unlikely event of a defect, please contact us within 7 days of receiving the item. Please provide clear photographic evidence of the difference or defect.
-We will accept returns if the item is clearly different from the description on the product page.
-Customers are responsible for return shipping costs. If the return is the result of our error (e.g. you received the wrong item or a defective item), we will pay the return shipping costs.
-Refund rates may vary depending on the condition of the merchandise, especially if it has been opened, used, or appears to be missing original packaging and parts.
-We do not accept returns for customer convenience.
(Refunds do not apply to items that are damaged, missing parts, not in original condition, or show obvious signs of use for reasons not due to the seller's negligence)
◎If you wish to return or exchange an item Contact us
-Name
-Order number
-Product name
-Reason for return/exchange
◎Cancellation before shipment is accepted.
If cancellation is unavoidable, please contact us as soon as possible. However, we cannot accept cancellations for personalized products and made-to-order products due to the nature of the product.
In the event of cancellation after the product has been shipped, the customer will be responsible for return shipping costs (actual costs). (In the case of credit card payment, the refund will be made upon cancellation.)
In case of cancellation, please contact us by e-mail or phone with the following information.
-Name
-Order number
-Order item
◎Difference from the ordered item
We will arrange a replacement immediately. Please contact us first. (We will bear the shipping costs in that case.)
When contacting us, please provide the following information via email or SNS.
-Your name
-Order number
-Name and quantity of the item(s) you have ordered
-Name and quantity of the item(s) in stock
◎Items were damaged or dirty.
We apologize for any inconvenience caused. We will arrange for a return or exchange immediately. Please contact us first. (We will bear the shipping costs in that case.)
When contacting us, please provide us with the following information by phone or e-mail.
-Name
-Order number
-Product name
-Scratches or stains
-Please understand that the shipping company may contact you directly.
[Contact us at].
info@tokyoclothes.store
■Notice
The color and texture of the product may appear different from the actual product depending on the display you are viewing. Also, the sizes shown may differ slightly from the actual product depending on the product. Please be aware of this.
①Credit cards
The following credit cards are accepted
VISA / Master / Amex
The amount will be automatically debited from the designated account in accordance with the membership agreement of each credit card company. For details on withdrawals, please contact each card issuer directly.
(2) Express Checkout
The following payment services are currently available
Shoppay / PayPal / Google Pay
*Log in with your payment service account and you can make purchases easily and smoothly with one click using your registered shipping address and credit card, prepaid card, or debit card information. There is no need to enter new information. Once you have added items to your cart, click the button for your preferred payment service from the cart screen to proceed.
■Shipping Rates
Free shipping on all orders.
■Duty and VAT
Customs duties and VAT are set by the customs authorities of the country or region where the goods were purchased and are based on the country of manufacture and the goods. The classification determines the amount of customs duty.
The amount paid at the time of purchase does not include local customs duties and VAT. These may or may not be imposed at the discretion of the local customs authorities.
If you have any questions, please feel free to contact the relevant tax authorities in your country.
■Delivery Time
In-stock items are usually delivered within 14-14 days after payment is received. During peak season, please allow up to 3 weeks. We will notify you by e-mail when your order is ready to be shipped.
We take the utmost care in managing our inventory, but due to the lead time required for the information to be reflected, the actual number of items in stock may differ. We will contact you in the unlikely event that an item is out of stock.
■How to Order
Click the "Add to Cart" button on the product page you wish to purchase.
Please check the contents of your cart, including product specifications and quantity.
Click [Proceed to Purchase] or your preferred payment service (ShopPay, PayPal, Google Pay) button.
Enter your name, shipping address, shipping method, and payment method.
Click the "Pay Now" button.
A copy of your order will be automatically sent to your registered email address.
You will receive a notification e-mail when the product is ready to be shipped.
The goods will arrive within 14 days from the day after your order is placed.
*Please set up your e-mail settings so that you can receive automatic e-mail notifying you of the contents of your order and the shipment of the products from the address "info@tokyoclothes.store". If you do not receive these e-mails, please contact us from CONTACT.
■Cancellation
We do not accept cancellations, returns, or exchanges for any reason.
■Returns/Exchanges
If you wish to return or exchange an item, please contact us after reading the following notes.
-In the unlikely event of a defect, please contact us within 7 days of receiving the item. Please provide clear photographic evidence of the difference or defect.
-We will accept returns if the item is clearly different from the description on the product page.
-Customers are responsible for return shipping costs. If the return is the result of our error (e.g. you received the wrong item or a defective item), we will pay the return shipping costs.
-Refund rates may vary depending on the condition of the merchandise, especially if it has been opened, used, or appears to be missing original packaging and parts.
-We do not accept returns for customer convenience.
(Refunds do not apply to items that are damaged, missing parts, not in original condition, or show obvious signs of use for reasons not due to the seller's negligence)
◎If you wish to return or exchange an item Contact us
-Name
-Order number
-Product name
-Reason for return/exchange
◎Cancellation before shipment is accepted.
If cancellation is unavoidable, please contact us as soon as possible. However, we cannot accept cancellations for personalized products and made-to-order products due to the nature of the product.
In the event of cancellation after the product has been shipped, the customer will be responsible for return shipping costs (actual costs). (In the case of credit card payment, the refund will be made upon cancellation.)
In case of cancellation, please contact us by e-mail or phone with the following information.
-Name
-Order number
-Order item
◎Difference from the ordered item
We will arrange a replacement immediately. Please contact us first. (We will bear the shipping costs in that case.)
When contacting us, please provide the following information via email or SNS.
-Your name
-Order number
-Name and quantity of the item(s) you have ordered
-Name and quantity of the item(s) in stock
◎Items were damaged or dirty.
We apologize for any inconvenience caused. We will arrange for a return or exchange immediately. Please contact us first. (We will bear the shipping costs in that case.)
When contacting us, please provide us with the following information by phone or e-mail.
-Name
-Order number
-Product name
-Scratches or stains
-Please understand that the shipping company may contact you directly.
[Contact us at].
info@tokyoclothes.store
■Notice
The color and texture of the product may appear different from the actual product depending on the display you are viewing. Also, the sizes shown may differ slightly from the actual product depending on the product. Please be aware of this.